ENHANCE CUSTOMER AND USER ENGAGEMENT USING TALKAMATIC STUDIO
flexible and controllable dialogue systems
BUILD – TEST – CONTROL – LAUNCH
Talkamatic develops and builds dialogue systems, also known as Conversational AI. The starting point for Talkamatic is always human dialogue, and everything we do is based on an analysis of human dialogue with the goal of reproducing optimal human dialogue strategies in our technology. Using our tools will improve customer and user engagement and satisfaction in multiple verticals.
Talkamatic Studio walk through – use case Corporate FAQ
Talkamatic Studio is our software platform that allows you to create and edit spoken dialogues for corporate FAQs and educational content.
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The only Dialogue Tool You’ll Ever Need
The following key points summarize the core aspects of Talkamatic’s dialogue system and its advantages in conjunction with Large Language Models (LLMs).
Our focus
Our tech
Integration with LLMs
Application Areas
Our technology seamlessly adapts to various use cases, including Corporate FAQs, Educational and Instructional Dialogues, as well as Database Search and Negotiation Dialogues, making it a versatile solution for diverse communication needs.
Discover the transformative power of Conversational AI across various industries. From streamlining customer support to personalizing user experiences, Conversational AI is revolutionizing how businesses interact with customers. Explore how this cutting-edge technology can be tailored to meet the unique needs of different sectors, enhancing efficiency, engagement, and satisfaction. Whether you’re in retail, healthcare, finance, or any other industry, Conversational AI offers innovative solutions that drive success in an increasingly digital world.
FAQ Dialogue
We offer our FAQ dialogue software for companies addressing customer queries, either through direct interaction or via FAQs. Our solutions are based on how humans interact and learn in real life.
Our technology eliminates the risk of hallucination by enabling curation and control.
Educational Dialogue
We offer our Educational dialogue software primarily to schools and publishers for reading comprehension. Our solutions are based on how humans interact and learn in real life.
Our technology eliminates the risk of hallucination by enabling curation and control.
Instructional Dialogue
Instructional dialogues can for example be used to provide installation instructions for technical equipment or recipe instructions.
Database search Dialogue
When the system needs to ask the user a number of questions in order to answer a user question or perform an action requested by the user.
Negotiation Dialogue
A user can get help from the system to make a decision by comparing solutions to a problem and weighing advantages against disadvantages.
About
Talkamatic develops and builds dialogue systems. The starting point for Talkamatic is always the human dialogue, and everything that is done is based on an analysis of human dialogue and a reproduction of human dialogue strategies in the system.
The Talkamatic dialogue technology is a general-purpose dialogue system based on research from Gothenburg University. It is completely controllable and predictable, yet flexible and able to deal with the complexities of natural dialogue. It allows for detailed design and curation of dialogue interaction. This makes it an ideal complement to Large Language Models (LLMs) such as GPT, which are very versatile but interactions can sometimes be hard to design, curate, control and predict.
Using Talkamatic tech, an LLM can be used to take some content and generate, automatically and without any need for “prompt design”, dialogue “building blocks” which are then used by the Talkamatic system at runtime to provide a flexible, high quality curated dialogue.
This approach provides the generative power of LLMs while simultaneously offering complete control over the dialogue, including the possibility of human curation and design. It also enables minimizing or even eliminating LLM calls and costs at runtime, thus opening up for running “on premises” (without cloud access). Another advantage is that system response times are significantly reduced compared to communicating with an LLM directly, which is important especially for natural spoken dialogue.
Talkamatic have also devised ways of running an LLM in parallel with the Talkamatic system, to take advantage of the power of LLMs to process natural language while keeping control of the flow of the dialogue.
Our Technology
The dialogue engine TDM (Talkamatic Dialogue Manager) controls the dialogue and ensures that the user’s input is handled as the designer has planned, without the user being limited to doing things in a certain predetermined order. For example, you can specify a number of different conversation topics, but the user can freely switch between them. In other words, TDM provides a controlled but at the same time flexible dialogue. Thanks to this flexibility and versatility of TDM, it is able to use LLM-generated dialogue “building blocks” to provide high-quality dialogue without the need to call an LLM at runtime.
Another aspect of TDM is that it handles spoken dialogue in real time, including making sure that system and user have heard and understood each other, and also handling the delays that can sometimes occur when using GPT and similar models. TDM also supports graphical output and haptic input to complement the linguistic dialogue. TDM also supports written dialogue.
Team
In addition to the technology itself, the Talkamatic team has deep expertise and understanding in conversational AI, including dialogue, speech technology, LLMs, such as GPT, and more. The company also has a close connection to research values with three doctoral team members and a professor of computer linguistics as co-founder.